FAQ

Got questions? We've got answers! Find all the essential information about our shipping, returns, payments, and more. If you can't find what you're looking for, feel free to reach out to us!

Shipping & Delivery

Do you offer free shipping?

Yes, we are pleased to offer free standard shipping on eligible orders. For domestic shipping within Canada, all orders over $99 qualify for free shipping. For international customers, free shipping is available on orders over $199. This offer applies to the total amount after discounts and before taxes. Please note that some remote locations may be subject to additional shipping charges. If your order does not meet the free shipping threshold, shipping costs will be calculated at checkout based on your location and the selected shipping method.

How long does shipping take?

The delivery time depends on the shipping method you select at checkout. We offer three main options: Standard Shipping, which takes approximately 5 to 10 business days; Express Shipping, which ensures faster delivery within 3 to 5 business days; and Local Delivery, which is available within the Ottawa area and takes 1 to 2 business days. Please keep in mind that shipping times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or customs processing for international shipments. If your order is delayed beyond the estimated timeframe, please contact our support team, and we will assist you in tracking your package.

Do you ship internationally?

Yes, we proudly ship to most countries worldwide. International orders are subject to shipping fees, which will be calculated at checkout based on the destination and the package weight. Please note that additional customs duties, import taxes, and handling fees may be charged by your local authorities. These fees vary by country and are the sole responsibility of the customer. Unfortunately, we have no control over these charges and cannot predict their exact amount. If you are unsure about potential customs fees, we recommend checking with your country’s customs office before placing an order. Delivery times for international shipping vary, typically ranging from 7 to 20 business days, depending on the destination and customs clearance procedures.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may initiate a return within 14 days of receiving your item. To qualify for a return, the product must be in its original condition, unused, unworn, and in its original packaging with all tags attached. Items that have been used, washed, or altered in any way are not eligible for return. Additionally, certain products such as final sale items, personalized products, and digital downloads are non-refundable. Once we receive and inspect your return, we will process your refund to the original payment method within 5 to 10 business days. If you need assistance with your return, please contact our customer support team, and we will guide you through the process.

Are returns free?

Yes, we provide a free return shipping label for eligible domestic returns. If you need to return an item, simply contact our customer service team, and we will send you the prepaid return label along with detailed instructions on how to return your package. However, for international returns, customers are responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure that your return reaches us safely, as we cannot issue refunds for lost or undelivered items.

When will I receive my refund?

Once your returned item has been received and inspected, we will initiate your refund within 5 to 10 business days. Refunds are processed using the original payment method. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account. If you do not see your refund within the expected timeframe, we recommend checking with your bank or credit card company first. If you still experience delays, feel free to contact our customer support team for further assistance.

Order Tracking

How can I track my order?

As soon as your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website. Additionally, if you have created an account on our website, you can log in and view your order history, where tracking details will also be available. Please note that tracking information may take up to 24–48 hours to be updated by the shipping carrier. If you do not receive your tracking details within a reasonable time after placing your order, or if there is no movement on your shipment after several days, please contact our support team for assistance.

Payment & Security

What payment methods do you accept?

We accept a variety of secure payment options to provide you with a seamless shopping experience. Our accepted payment methods include all major credit and debit cards, such as Visa, MasterCard, American Express, and Discover. We also support PayPal for those who prefer a fast and secure checkout process. Additionally, for customers using Apple devices, we offer Apple Pay as a convenient payment option. Our payment system is fully encrypted and protected by industry-standard SSL security to ensure that your financial information remains safe. If you experience any issues while processing your payment, please reach out to our customer support team for immediate assistance.

Customer Support

How can I contact customer support?

Our dedicated customer support team is available 24/7 to assist you with any inquiries or concerns. Whether you need help tracking your order, processing a return, or understanding our policies, we are here to provide you with fast and efficient service. You can reach us through several channels:

Contact Form: Fill out the form on our website, and we will respond as soon as possible.
Email Support: Send us an email at nfo.aimeeboutique@gmail.com, and we will get back to you within 24 hours.
Live Chat: If available, you can chat with one of our representatives directly through our website for instant support.

If you have an urgent request, we recommend using our live chat or email support for the fastest response. Your satisfaction is our top priority, and we strive to provide the best customer service experience possible.